Katan Saree

Return And Refund Policy For Bangladesh

 

Return Policy:

 
If your product is damaged, defective, incorrect, or incomplete upon delivery, please submit a return request through the Evaly app or website within 7 days of the delivery date.
 
For electronic appliances and mobile phones, issues that arise after use or beyond the return period should be checked for coverage under the seller's or brand's warranty.
 
For specific categories, returns due to a change of mind are allowed. Please see the "Return Policy per Category" section for details.
 

Valid Reasons for Returns:

 
 Change of Mind: If you decide to return an item due to a change of mind, we accommodate such requests within the specified period, following our Return Policy's conditions.
 Defective or Malfunctioning Products: Items that are physically damaged, broken, or do not function correctly (e.g., won't turn on).
Incomplete Orders: Orders with missing items or accessories
 Wrong Item Shipped: Includes incorrect products, sizes, colors, counterfeit, or expired items.
Unsatisfactory Quality: If the delivered product does not match its description or picture (e.g., not as advertised).
- Incorrect Size/Color: If the delivered product does not fit or is the wrong size or color.
 

Return Policy by Category:

 
For a detailed list of returnable and non-returnable items, refer to the information provided.
 

Phones & Accessories:

1 Items such as Phones, Tablets, Batteries, Chargers, Earphones, and Headsets are not eligible for return due to a change of mind.
If an item is damaged, defective, incorrect, or incomplete, a refund will be provided based on Big Bazar Mart assessment.

Note: 

We do not accept returns for used items. For mobile phones, if the device is dead on arrival (i.e., does not turn on), you can request a return through Evaly. If the phone has already been activated (SIM card inserted or connected to Wi-Fi), contact the seller or brand warranty provider for warranty information.

 
Fashion & Lifestyle:

Categories like Clothing, Apparel, Sunglasses, Shoes, and Accessories are eligible for return and refund if you change your mind.
For damaged, defective, incorrect, or incomplete items, a refund will be provided based on Big Bazar Mart assessment. Items must be unworn, unwashed, unaltered, and have their tags intact. Used items will be rejected and returned.
Non-returnable items: Custom-made items, fine jewelry (gold, diamonds, gems, etc.).
 
Home Appliances & Electronics:
Returns due to a change of mind are not allowed.

 For damaged, defective, incorrect, or incomplete items, a refund will be issued based on Big Bazar Mart assessment.

Note: For issues after use or beyond the return period, check if the item is covered under a Seller or Brand Warranty.
 

Beauty & Health:

Categories include Makeup, Fragrance, Moisturizers, Creams, Oils, Personal Care, and more. Returns due to a change of mind are not allowed.

 Damaged, defective, incorrect, or incomplete items will be refunded based on Big Bazar Mart assessment.

Note: For device-related issues after usage or outside the return policy period, check for coverage under the Seller or Brand Warranty.
 

Computers & Accessories:

•  Items like Laptops, Components, Projectors, Storage, and Software CDs are not eligible for return due to a change of mind.
•  If the item is damaged, defective, incorrect, or incomplete, a refund will be provided based on Big Bazar Mart assessment.

 Note: 

• Returns for used items are not accepted. For laptops, if the device is dead on arrival (i.e., does not turn on), returns are accepted. For other issues, contact the seller or brand for warranty details.
• Non-returnable items: All software labeled as non-returnable on the product details page. For software-related technical or installation issues, contact the brand warranty provider.

 

Home & Living:

•  Categories include Bedding, Furniture, Kitchen & Dining, Home Décor, and more. Returns due to a change of mind are not allowed.
• Damaged, defective, incorrect, or incomplete items will be refunded based on Big Bazar Mart assessment.

Note:

 For issues after use or outside the return policy period, verify coverage under a Seller or Brand Warranty. Refer to the Warranty Policy for details.

•  Non-returnable items: Custom-made items.

 
Please ensure you refer to our "Return Policy per Category" section for a comprehensive understanding of returnable and non-returnable items.

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